Shop Policies
Yarn
Hand dyed yarn can very from skein to skein, even within the same dye lot. Please take care to purchase enough yarn to complete your project.
Care:While some yarn does contain super-wash merino I do always recommend that you hand wash your knitwear. Please use cold or lukewarm water and lay flat to dry. I use colorfast acid dyes for dying my yarn, and rinse until water runs clear. However even with all of this, there is a chance that some dye may bleed slightly in the first wash of your finished item. This is particularly true for highly saturated (neon) colors and speckled skeins. Because of this, I do recommend that you wash your items separately, especially for the first couple of washes.
The pictures in the listings are true to color for my eyes on my computer. Please know that there might be slight variations in color from screen to screen.
Shipping
The time we need to prepare an order for shipping varies. For details, see individual items.
Payment:
We currently accept all credit cards & PayPal.
Taxes:
In July 2018, the laws for when & how online stores charge taxes changed. Essentially, each state operates differently. Some states require that we charge sales tax, and some do not. This is based on the volume of business that Geektastic Fibers does each year in their state. Because of these laws, someone who was not charged tax for a purchase in the beginning of the year may be charged tax for a purchase later that same year. Please know that we are doing our best to keep up!
Long story short: If you ship to Florida, you will be charged the 6% tax that I have to pay based on where I live. If you live within the US, but outside of Florida, you may or may not be charged taxes.
Shipping:
We will ship anywhere in the world. We use USPS & UPS for all shipping. If you wish to have your purchase insured, please note that you will be charged extra for this service. The customer is responsible for paying any shipping costs over what is listed in the item listing.
If you have more than one purchase from my shop, We cannot guarantee that we will be able to combine orders. The vast number of orders that are coming in and going out on any given day sometimes prevents that from happening. Any items listed as preorder/custom orders that are purchased with in-stock items will be mailed together when the preorder/custom order is ready. No exceptions. If you need to receive the in-stock items sooner, you will need to purchase them separately from preorder/custom order listings.
INTERNATIONAL CUSTOMERS: please note that you may be charged customs fees to receive your package. This is the responsibility of the purchaser to pay these fees, not the seller. We will not mark down the price of items, or label items as "gift" or use different descriptions to bypass customs fees. Thank you for your understanding.
Returns:
If there is an issue with your purchase, please don't hesitate to contact us directly, and we will do our very best to make you, the customer, happy. Our goal is to make sure that you end up with a product that you love.
Lost Items:
We will work with you and the post office to try and find your package. Please note: Geektastic Fibers is not responsible for refunding or replacing items that are lost or damaged in transit. If you are concerned about this, please do consider upgrading shipping and purchasing insurance for your purchase.
Privacy:
Geektastic Fibers does not sell your private information. Any information that we have about you is only what you willingly and knowingly enter on our website.